We’re here to support you 24/7
Not only does Veracity specialise in assessing and simplifying your IT platform, and designing and rolling out solutions that meet your business needs, but we also have the capabilities and capacity to support you post implementation.
Our Australian-based professional service desk is run by good humans. They love solving IT challenges and delivering genuine value to our clients, plus they’re degree qualified and have all the current, relevant industry certifications you’d expect.
The Veracity difference
We view your IT problems through the lens of your business – so we’ll always take the time to understand how your business works, what your risks and pinch points are, and what’s critical to keep your business humming, and we’ll prioritise our support to make that happen.
We take it personally
At the risk of sounding cheesy, we really do care about our clients and we commit 110% to ensuring your business has the right IT tools to succeed. We design ICT platforms that we know our clients can trust, will create minimal ongoing service issues, and will provide a competitive edge. It’s in both of our interests to set you up for success.
But if something ever goes wrong or you need to ask questions or be guided through a process, we’re always at the other end of the phone. And we’re motivated to ensure you’re happy with our service and response. That’s why our clients tend to stay with us long term, because we deliver on our promises.
If you ever need us out of hours, rest assured we provide both 24/7 and business-hour remote, proactive monitoring of servers and devices as well as triaged support services backed by documented Service Level Agreements (SLAs).
So, if you’re looking for Australian-based managed IT support from a company who’ll deliver a tailored, high-quality service, contact Veracity today to find out more.