What We Do / AI / Connected Knowledge Assistant
Connected Knowledge Assistant
Bring information from across your business into one AI experience.
Your organisation's knowledge doesn't live in one place, and your AI assistant doesn't have to either.
Important information is often spread across Microsoft 365 and the specialist systems your teams use every day: finance platforms, CRM systems, operational applications and other business tools.
A Connected Knowledge Assistant extends the capability of a standard knowledge assistant by securely bringing approved information from external business systems into the conversation.
Instead of jumping between systems, employees can ask questions and access relevant information through one simple AI experience.
Connect the information your people rely on
One place to ask, across many systems
Reduce system-hopping
Give employees a simpler way to access relevant information without moving between multiple platforms, applications and data sources.
Bring context together
Combine approved information from Microsoft 365 and connected business systems so users can get more complete, useful answers in one conversation.
Keep access governed
Extend what your AI assistant can access without losing control. Permissions, authentication and access are designed so users only see information they are authorised to use.
What's Involved?
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Start with the question
We identify the business questions users need answered, where that information currently lives and who should be able to access it.
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Connect your information
Alongside approved Microsoft 365 knowledge sources, we configure supported connections to external business systems so your assistant has the context it needs to provide useful answers. Depending on your environment, this might include platforms such as CRM, finance or other line-of-business applications.
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Govern access
More information doesn't mean unrestricted information. We design the solution around appropriate permissions, authentication and access so the assistant only surfaces information users are authorised to access.
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Deploy and optimise
We test the assistant against your defined use cases, deploy it to the agreed user group and provide documentation, guidance and post-deployment support.
Request a quote
Ready to get started?
A Connected Knowledge Assistant brings information from across your business into one secure AI experience. Request a quote today.
Email us:
[email protected]
Call us:
1300 850 172
Veracity Business Solutions Pty Ltd
Unit 3B, 50 Logan Road,
Woolloongabba QLD 4102
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