Orchestrating QSO’s future-focused vision with customer-centric ICT solutions

With a vision to remain at the forefront of cultural engagement, QSO recognised the need to modernise its ageing ICT infrastructure. Partnering with Veracity, QSO set out to transform its technology environment to foster greater collaboration, security, and efficiency—ultimately enabling QSO to stay connected and relevant to its community while enhancing operational performance.

As one of Australia’s premier cultural institutions, QSO was facing a significant challenge. Its ageing ICT platform was limiting the organisation’s ability to operate effectively and support its ambitious vision for the future. QSO’s ICT platform was increasingly inaccessible to staff, inefficient, and proving costly to maintain.

To enable QSO’s mission of sharing great music across Queensland, a transformative approach to technology was required to modernise its ICT infrastructure to:

• Facilitate greater collaboration across various teams, from musicians to administrative staff, enabling them to work more efficiently and seamlessly.
• Ensure accessibility for staff, audiences and other stakeholders, regardless of location or device
• Enhance security and data protection in a changing regulatory environment to safeguard sensitive information, critical to maintaining QSO’s reputation and trust with audiences, donors, and partners.

Veracity saw an exciting opportunity to work with QSO to help them achieve their vision of becoming a future-focused, customer-centric performing arts organisation. The primary goal was to modernise QSO’s ICT platform, providing a solid foundation for innovation, collaboration, and sustainable growth.

Our approach began with a comprehensive ICT Health Check, which gave us a deep understanding of QSO’s existing environment and its limitations. From there, we worked closely with QSO’s leadership team to define the strategic direction and created a Three-Year ICT Roadmap that outlined the steps necessary to bring their platform into alignment with their long-term goals.

The opportunity was clear:

• Upgrade QSO’s technology to ensure a flexible, secure, and scalable ICT platform that could evolve with the organisation’s future needs.
• Ensure that staff and stakeholders could work efficiently and securely, from any location, with reliable access to tools and information.
• Protect QSO’s valuable data through enhanced cybersecurity practices and compliance with best practices, such as the Essential Eight cyber controls.
• Leverage technology to drive efficiencies, reduce operational costs, and provide a strong foundation for QSO’s continued growth and artistic impact.

At the core of this transformation was a commitment to partnership. QSO’s leadership saw Veracity not just as a technology provider, but as a trusted partner in helping them achieve their vision for the future.

Veracity worked hand-in-hand with QSO to implement a radically modernised ICT platform, one that is secure, scalable, and cost-effective—empowering QSO to deliver on its mission and vision.

• QSO now operates on a streamlined ICT environment that supports the organisation’s evolving needs. With secure infrastructure in place, QSO is now equipped to meet future demands while staying agile and responsive.
• Staff can now collaborate seamlessly, accessing the tools and information they need anytime, anywhere which has enhanced operational efficiency and creativity.
• Through the implementation of advanced security measures, including robust cybersecurity protocols, QSO is better positioned to protect its data and mitigate risk, ensuring that sensitive information is safe and compliant with industry standards.

As QSO’s trusted technology partner, Veracity provides 24/7 proactive support, ensuring the ICT platform continues to run smoothly and evolve as the organisation grows.