Managed IT Services

What We Do / Support / Managed IT Services

Managed IT Services

Proactive, reliable support for your IT needs, 24/7.

What’s included? How we work Getting started
Our Managed ICT Services are built around proactive management and exceptional customer service.

We focus on the reliability of your ICT environment, ensuring that it runs smoothly, securely, and efficiently. We know that failing to proactively manage your ICT platform leads to greater support needs down the line. That’s why we apply best practices to manage and monitor your ICT platform—keeping them secure, up-to-date, and performing at their best.

Our Managed Services include patching for workstations, servers, and network equipment, as well as disaster recovery management. We also conduct regular backup monitoring and restore testing to ensure rapid recovery in case of an incident. In addition, we can offer a Security Operations Centre service to monitor security information and platform events to detect and respond to threats in real-time.

If something does go wrong, or your team needs IT support, our responsive, professional Service Desk team is available 24/7 to help.

Mapien

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What’s included?

Our tailored Managed Services agreements ensure your business operates efficiently, securely, and with minimal downtime. We provide proactive monitoring, 24/7 Service Desk support, and transparent service delivery reporting.

Proactive Management

We continuously monitor your ICT platform to ensure devices are updated and secure, preventing performance issues and downtime. We spot, fix and prevent issues before you even know they exist.

24/7 Service Desk

No unanswered tickets around here. Our professional, proactive Woolloongabba-based Service Desk team comprises level one, two and three technicians. Our response times are industry-leading. We provide quick, effective support to resolve IT issues.

Service Reporting

Complete transparency is important to us, so we bake regular service delivery reporting and site visits into our agreements. We share system performance, security, and opportunities for growth, giving you the insights to drive your business forward. We also check our performance! Key service metrics like unresolved ticket numbers and response times are all shared with you.

How we work

  • Tickets make us tick

    No, seriously. We really do love a challenge. So if something’s not working as it should, give us a call or log a service ticket and we’ll be right on it. Fast, friendly, professional support, 24/7.

  • We don’t take shortcuts

    We like all our stones turned and we’ll never deploy a “quick fix”. Short-sighted solutions are just that. It makes a lot more business-sense to find the best solution the first time.

  • We’re all about face time

    We get out from behind the desk and alongside our client partners. Some IT niggles are a lot easier to work through in person. Plus, we get the opportunity to better understand the businesses our clients operate, which means we can offer better, more informed solutions. Win, win.

  • We take it personally

    We genuinely care about our clients and their business aspirations. Our reputation is important to us and to maintain it, we live our values, we listen and we’re responsive, and we aim to be fair and reasonable, always.

Getting in touch

Ready to get started?

If you want to find out more about our managed IT services, or simply don’t know where to start, get in touch today and our team will be happy to help.

Veracity Business Solutions Pty Ltd

Unit 3B, 50 Logan Road,

Woolloongabba QLD 4102

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