Top IT Priorities for SME Businesses in 2025

From exploring the potential of AI to making sure your tech setup is running smoothly, 2025 is shaping up to be a year where smart investments in IT can make a big difference.

But, before diving into the latest trends, it’s important to take a step back and ensure your business is ready—whether that means reviewing your data security, updating your systems, or thinking about how new tools fit into your daily operations. This article breaks down the top IT priorities for SMEs in 2025 and offers practical tips and services to help your business get ahead. 

Generative AI technologies like ChatGPT and Microsoft CoPilot can provide a competitive advantage for small and medium businesses, but is your business ready and data secure to embrace these tools? An AI Readiness Review assesses the readiness of your business to adopt AI technologies.  

Our AI Readiness Review helps you evaluate your current environment, focusing on key considerations such as data privacy, security, governance, and organisational culture. We provide insights and recommendations to prepare your business for the seamless integration of AI solutions that align with your business goals and protect your sensitive data. 

An ICT Health Check provides a deep insight into the strengths and limitations of your current ICT Platform. By understanding the state of your technology, we can recommend the most effective ways to modernise your platform and create an efficient workplace that works for your business. 

Our ICT Health Check evaluates connectivity, infrastructure, applications and Data Governance posture. We’ll provide you with a detailed report and visual map of your current platform with actionable recommendations that will help you move towards a fit-for-purpose, business-grade ICT platform. 

Privacy regulations are tightening in Australia, and most small and medium businesses will have new obligations under the new privacy regulations. Prepare for the upcoming legislative changes with a privacy posture review. We’ll analyse what Personal Identifiable Information (PII) you store, who has access to it, data retention and right to erasure policies, current measures to protect its privacy and provide recommended actions to improve your privacy posture and meet legislative requirements. 

In 2025, managing and protecting data is a strategic business imperative. A Data Governance Framework ensures your corporate data is managed with integrity, security, and value. Our Data Governance Framework focuses on the entire data lifecycle, from generation and storage to distribution, manipulation, and disposal. 

We work with boards and management teams to develop robust policies, processes and controls that align with your organisation’s values and risk management objectives, while ensuring your data remains secure, private and compliant. 

Cyber threats continue to evolve, making cybersecurity a top priority for SMEs in 2025. A strong cybersecurity strategy ensures your organisation is resilient against data breaches, ransomware attacks, and compliance risks. Our approach to cybersecurity focuses on both proactive and reactive measures to keep your business safe. Two of the common cybersecurity frameworks that SME businesses consider include: 

• Essential Eight Implementation: We help businesses implement the Essential Eight framework developed by the Australian Signals Directorate (ASD). This includes application whitelisting, patch management, multi-factor authentication, and security monitoring to mitigate cyber risks effectively. 

• ISO27001 Implementation: Our structured 12-week program helps you achieve ISO27001 certification, ensuring your organisation has the necessary policies, procedures, and controls in place to protect sensitive data. This globally recognised standard strengthens your cybersecurity posture, protects sensitive data, and builds trust with clients and stakeholders. 

Migrating to the cloud is no longer optional — it’s a strategic necessity. SMEs need scalable, secure, and cost-effective cloud solutions to support modern work environments. We specialise in cloud migration services, ensuring a seamless transition with minimal disruption. 

We simplify cloud migration by assessing your current infrastructure, designing a tailored migration plan, securely transferring your data, and providing ongoing support. Our team ensures that your email, files, and collaboration tools are optimised for remote and hybrid work environments.  

Many SMEs struggle with fragmented applications that don’t communicate effectively. Our Application Layer Design service streamlines your technology stack by integrating critical business applications, automating workflows, and eliminating inefficiencies. 

With a Smart Scan, we assess your current software ecosystem, identify gaps, and recommend solutions that improve efficiency. We design an integrated application layer that connects key business systems, ensuring seamless data flow and process automation. 

Ensuring your business can withstand unexpected disruptions is critical. Our Business Continuity and Disaster Recovery (BCDR) services focus on minimising downtime and protecting your data. 

Through our consultancy services, we develop and test backup and recovery strategies, ensuring rapid restoration of business-critical systems should the unexpected arise. 

We align technology with operational resilience to ensure your business can continue operating in the event of an IT failure, cyberattack, or natural disaster. 

Choosing the right IT partner is crucial for long-term success. Consider evaluating your current provider’s performance to ensure your IT support aligns with your growing business needs and the evolving technology and regulatory landscape. 

We include key performance indicators in our Managed Services agreements and proactively discuss our performance with you to ensure satisfaction and that we’re continuing to meet the changing needs of your business. We assess key service indicators such as response times (how quickly we respond to your ticket), ticket resolution rates, and customer satisfaction. 

Our 24/7 Service Desk, proactive monitoring, and transparent reporting ensure your ICT Platform is always performing at its best. 

A strategic Three-Year ICT Roadmap ensures your technology investments align with business goals. We provide a structured, forward-looking plan to help SMEs make informed IT decisions. 

We align your technology roadmap with global digital trends and business priorities. Our Three-Year ICT Roadmap provides a clear budget and timeline for IT investments, helping you scale efficiently and remain competitive. 

With technology evolving rapidly, SMEs must stay proactive in addressing key IT priorities. By focusing on cybersecurity, cloud adoption, new technologies, data governance, and long-term strategic planning, businesses can position themselves for success in 2025 and beyond. 

Contact us to discuss how we can support your business.