An ICT platform that grows with the community for Gympie RSL

As a cornerstone of the community, Gympie RSL is committed to adapting and growing to meet the needs of its members.

In 2018, Gympie RSL’s management identified that their ICT platform was no longer aligned with the growing demands of the Club’s operations. As the organisation underwent extensive renovations and growth over the preceding years, their technology infrastructure struggled to keep pace with these changes.

Specific challenges included:

• As the Club expanded, its ICT needs became more complex, and their existing platform couldn’t efficiently support the growing number of users and services.
• The Club’s expanding operations, including new facilities and increased member engagement, required more robust ICT infrastructure.
• Management were concerned that inefficiencies within their existing platform might present security risks.

Veracity was engaged to perform a comprehensive ICT Health Check and provide a clear roadmap for improvement. After assessing the environment, it became evident that Gympie RSL needed a holistic, long-term approach to their ICT infrastructure to support their growth and ensure reliability.

After the initial assessment, Veracity worked closely with Gympie RSL to identify key priorities and develop a detailed plan to modernise their ICT platform. The primary opportunity was to enhance the infrastructure to better support the Club’s operations and future growth. Key activities included:

• Implementing security upgrades: Veracity recommended and deployed multi-factor authentication (MFA) to enhance security and protect the Club’s data and digital assets.
• We introduced a cloud-based backup solution to ensure the reliability and protection of critical data, mitigating the risks of data loss or system downtime.
• We prioritised necessary infrastructure upgrades and worked to streamline the ICT environment to make it more efficient and easier to manage, with scalability in mind for future needs.

With these foundational upgrades in place, Veracity transitioned Gympie RSL to proactive, 24/7 IT support through a Managed Services Agreement, ensuring ongoing assistance as their ICT needs continued to evolve.

As a result of the partnership with Veracity, Gympie RSL now has a modern, efficient ICT platform that is well-equipped to support its growing operations and provide consistent, reliable service to its members.

• With the introduction of MFA and cloud backups, Gympie RSL’s data and systems are now more secure and resilient to risks, providing peace of mind for staff and members.
• Streamlined processes and upgraded infrastructure have helped reduce inefficiencies, enabling staff to focus on providing excellent service to members rather than dealing with technology issues.
• Gympie RSL now receives 24/7 support from Veracity’s Service Desk, ensuring any technical issues are quickly addressed and that their ICT environment is operating smoothly.

Most importantly, the relationship with Veracity has allowed Gympie RSL to focus on what matters most—serving its community—while knowing that its ICT platform is in safe, capable hands.